Frank & Fred Casino Review 2020
A casino with an interesting backstory is always intriguing, and that is exactly what this casino offers. Frank and Fred are two brothers who have seen their share of hardship by working all their lives and driving taxis at night to save up money so they could start a casino on their own. As they were big fans of the game of chance, it was their dream to own a casino which became a reality when they started Frank & Fred casino in 2018. The casino is owned by The Mill Adventure Limited.
This casino offers a stellar selection of games for its users, a lucrative welcome bonus for new players and various ongoing promotions and VIP program for its existing players. The casino has a wide range of online pokies along with table games, poker and also live games to enjoy.
This casino was initially launched by PlayCherry Limited in 2018, which is a Malta-based operator. The casino saw quick growth in a few months and gained good profits when they decided to move their operators to The Mill Adventure Ltd. in 2019, which further let the casino enhance its gaming experience.
Bonuses at Frank & Fred
All online casinos offer some kind of bonus to the new players or existing ones to keep them engaged with the site and Frank & Fred casino has gone over the top to provide players with maximum bonus benefits. They not just offer welcome bonus for new players but also ongoing promotions and VIP program for the existing ones.
Frank & Fred Welcome Bonus
Frank & Fred casino offers a generous 100% match bonus along with 300 free spins when you make your first deposit up to NZ$1000. The 300 free spins are split over 30 days and you can enjoy it the entire month. To claim the bonus, you need to register to the casino and deposit a minimum of NZ$40 to get a 100% match bonus up to NZ$1,000. You will have to come back daily to claim 300 free spins for 30 days.
If you wish to withdraw any bonus winnings, then you will have to wager the bonus 25x the total amount that means if you deposit NZ$20 bonus and get a 100% match from the casino of NZ$20, you will have to wager the total amount of NZ$40 before you can make the withdrawal. The wagering requirement must be met in 14 days or the bonus money and any winnings associated with it will be forfeited. With most casinos demanding a wager of minimum 35x on the welcome bonus, we feel that Frank & Fred has really put up an effort to genuinely let players enjoy the welcome bonus completely with lesser strings attached.
As you make your first deposit, the first of your 10 daily free spins are available after 24 hours of the deposit and can be used on Dead or Alive, or Stardust. 10 free spins appear in your account every 24 hours and if they are not used within 24 hours of becoming available, they are forfeited. The wagering requirement for winnings from free spins is 35x before they are converted into real cash and they can be wagered within 3 days otherwise they are forfeited.
Ongoing Promotions and Loyalty Program
When casino lovers create their own casino, what you get is extremely high-quality and engaging games along with loads of opportunities to win prizes and that is what Frank & Fred casino does. As we have already run through the life story of the casino founders Frank and Fred, we are pretty sure they understand the passion of gamblers as they are passionate about gambling themselves which is why you will enjoy a casino created focusing on the benefits of the players, unlike many other casinos which are biased towards minting money from them.
The Frank & Fred Lottery
Frank & Fred rewards its consistent players every week by ordering a weekly draw that lets you win fat cash prizes. The lottery is streamed live so you can check out the draw in real-time, which makes it much more exciting. They further boost the lottery once a month with better prizes ranging from gold nuggets, dream vacations, and exclusive watches.
You need to just make at least one deposit latest 23.59 CET Mondays to join the draw on Tuesdays 19.00 CET.
Frank & Fred casino understands the importance of retaining its existing players, hence they offer a lucrative VIP club for their exclusive members. You just need to play more in the casino to climb the VIP ladder and get highly rewarded. Frank & Fred VIP program rewards you much better than many other casinos in the market. Whenever you play at the casino, you will climb the VIP Club ladder further. The casino does not pressurize you to win in order to move up in the program, you just need to play in the casino.
Entry-level players are entitled to one Frank & Fred lottery ticket and the prizes become more valuable as you reach higher tiers. The tiers are classified as Bronze, Silver, Gold, Platinum, Diamond, and Black with Black being the top-most tier. The prizes become better as you reach top-tier and you can claim the following perks:
- Tailored bonuses
- Mystery welcome gift
- Extremely low wagering requirement (down to 10x for the Black level members)
- Personal account manager
- Super spins
- Prioritised withdrawal
- Free money offers, etc
- Travel tickets and VIP events
Frank & Fred Software and Games
The Frank & Fred Casino has a variety of games to offer from various reputed software providers that are going to keep you engaged. We found it really convenient to choose games from a specific gaming provider or amongst the popular games in the casino. Apart from slots, you can enjoy table games, video poker and live dealer games.
What is impressive about Frank & Fred Casino is despite being new in the industry, they have not compromised in gaming quality by providing games powered by reputed software platform from Microgaming, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Bally, Play'n GO, Barcrest Games, Novomatic, Oryx Gaming, Quickspin, Yggdrasil Gaming, Rabcat, Thunderkick, Elk Studios, Extreme Live Gaming, Push Gaming and Kalamba Games.
The casino offers over 800 video slots from top-notch providers like Play ‘n Go, Microgaming and NetEnt. They also provide online pokies popular in NZ by top-notch software platforms like Extreme Live Gaming, Nyx Gaming and Betsoft. You can pick a popular slot game from the home page or search for one using the search option to easily find the one you wish to play. Some of the most popular jackpot slots available here are Starburst, Mega Fortune, Immortal Romance, Gonzo’s Quest and Stolen Stones.
Table Card Games
If playing slots is not your cup of tea then no worries as Frank and Fred casino has an array of table games just for you. You can enjoy a standard collection of blackjack and roulette games such as European Roulette or Multi-hand Blackjack in this casino or play popular card games like Triple Card Poker, Caribbean Poker, Pai Gow Poker and Texas Hold’em.
Frank & Fred casino does not let you miss the excitement of playing in a traditional casino with tons of live games which you can play opposite to friendly and well-dressed live dealers. The high-quality streaming makes the entire experience feel quite real. The live games section of the casino is powered by Extreme Live Gaming and Evolution Gaming which are a few of the best software providers that offer best gaming experience and with their smooth streaming technology and friendly dealers, the overall experience is quite enjoyable whether you play live blackjack or roulette.
If you like to gamble on the go, then Frank & Fred offers a mobile casino with almost the same number of games as the desktop version of the casino. The mobile casino can be browsed through the smartphone browser directly and you need not download an app to access it.
Payment Methods at Frank & Fred
Frank & Fred casino does not offer numerous payment methods, which is disappointing but as it is a new casino, we feel that it will definitely increase its payment options in the future. It does contain most of the common payment methods, but a few more additions would have been great.
- Paysafe Card
The currencies accepted in Frank & Fred casino are Euros, Norwegian kroner, Swedish kronor. It has no cryptocurrency payment options as of now but we are confident that they will consider adding it soon to their list of payments.
Withdrawal Methods at Frank & Fred
The withdrawal options in this casino are also not many, which is something the casino can look into and improve in the future. The available withdrawal methods are:
- Paysafe Card
The withdrawal time for different methods are:
- EWallets: 0-24 hours
- Card Payments: 3-5 days
- Bank Transfers: 3-5 days
- Cheques: Not offered
- Pending Time: 72 hours
Website Design and Usability
Frank & Fred is a new concept of an online casino that will not overwhelm you with multiple features or over the top design. Rather, the casino is kept simple that does not mean it lacks in its gaming selection as it offers numerous games the users can browse from. The navigation menu is well-organised. The only drawback we noted on the website was the lack of an advanced search filter, which could be inconvenient.
Customer Support at Frank & Fred
The customer support service is pretty satisfactory as the representatives are knowledgeable and they also are quick to respond. The casino offers a live chat facility and e-mail option to reach out to the customer support team. There is no phone number listed on the site which is disappointing as you cannot directly contact the support team. Though you can reach them via live chat, that facility is also not available 24/7 in all areas. They are available on social media and you can reach them out on Facebook, Twitter, YouTube and Instagram.
Responsible Gambling at Frank & Fred
We are impressed with the commitment of this casino towards creating a fun and responsible gaming environment. It teaches the players to understand that losing is a part of the game they need to be prepared for; hence, risk money only if you can afford to lose it. The casino focuses on providing positive gaming experience to all its players rather than reckless gambling activities going around.
Frank & Fred casino offers a self-assessment test so you can know if you have a gambling issue. The casino also emphasises the players to set a personal gambling budget and stick to it along with taking regular breaks from gambling. We appreciate the casino for its integrity as it advises that gambling should only be done for fun and not as a source to make money. This only proves that the casino is not out there to make money by taking advantage of players with gambling issues which we truly admire.
The casino offers several tools so you can control your gambling by following the below methods:
- Keep a track of your gambling by tracking your transaction history.
- The casino lets you limit your gambling budget by setting a weekly or monthly deposit limit.
- You can also take time to cool off your gambling issues by suspending the account for a specific period.
In addition, the casino offers some external help links on their website. Players who are addicted to gambling can seek further help from these websites.
Security and Fair Play at Frank & Fred
This is one aspect you need to be concerned about the most as you should not be sharing your personal information with any casino without doing prior investigation about it. As there are hundreds of online casinos nowadays, you never know which is legit and which one is just a bait to steal your information. Keeping that in mind, read through reviews of casinos and make sure they are licensed from a valid authority before you sign-in.
You can rest assured as Frank & Fred Casino is regulated by the Malta Gaming Authorities and Swedish Gambling Authority, and its license number and other details can be found on the site.
The website uses the latest SSL encryption to protect secure information of financial transactions along with the user's personal data so that it cannot be misused. The site also ensures not to share any of your saved data with any third party.
Furthermore, the games offered on the site are all from registered and licensed providers, which means the players can be sure that the games offer fair returns and generate random numbers.
What We Like
- Excellent VIP program consisting of 6-tier and lower wagering requirements at higher levels
- Superb selection of Live dealer games.
- Frank & Fred offers weekly and monthly live-streamed lottery with great prizes.
- Multi-lingual support team.
What We Don't Like
- No advanced search filters
- No 24/7 customer support
To summarise all, the casino offers an attractive theme and layout along with games provided by top-tier software companies. The casino is compatible with all smart devices and can be enjoyed on the go. The VIP program is structured such that each player is rewarded based on his or her gambling journey. The site has all the license and regulation information in place and provided on the website itself, which is reassuring. The support team is friendly and helpful. The casino does not provide a large variety of payment options but the ones that they allow are popular once hence it is not such a big downfall.
The vision of the founders Frank and Fred to make something truly great has become a reality, in the form of this casino. The casino is not all about making money but to offer the players personalised gaming experience which they can cherish for a long period and the casino does that very well!
Pros and Cons
Great VIP program
Weekly & Monthly live streamed lottery
Vast selection of Live Casino Games
No 24/7 customer support
Frank & Fred Information
Game ProvidersSee All
The Mill Adventure Ltd
Frank & Fred
Bonus & Promotion